Patient Financial Navigator II — Access & Coverage

Fairview Health Services; Minneapolis (MN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Fairview Health Services in Minneapolis, MN is seeking a Financial Assistance Specialist to support patients in obtaining medical services and navigating MN Health Care programs. The role works with physicians, social work, and insurance carriers to educate patients on financial responsibilities and payment options.

The position requires experience in customer service and financial assistance, with a hybrid schedule including remote Mondays/Wednesdays and alternating Fridays, plus on-site days.

Qualifications

• A.A./A.S. in business, healthcare, or related field or 2 years relevant experience.
• 3 years in a customer service role with 1 year in Financial Assistant role.

Responsibilities

• Coordinate screening and applications for MN Healthcare programs and Fairview Financial Assistance.
• Discuss income, assets, household size, disability status with patients (in-person/virtual).
• Assess eligibility and exhaust coverage options; submit applications to counties/states.
• Monitor applications and follow up for missing verifications or spenddown scenarios.
• Submit appeals on denied applications when eligible.
• Incorporate outstanding balances into applications and request back-dating as needed.
• Document activities succinctly and timely.
• Handle complex MA applications requiring advanced MN Healthcare program proficiency.
• Maintain knowledge of FA criteria and MN program nuances; escalate as needed.
• Provide pre-service patient education on deposits and payment collection.
• Counsel patients on hospital and physician billing interdependencies.

Skills

Customer service

Financial assistance experience

Education

A.A./A.S. in business/healthcare

B.S./B.A. in business/healthcare

Job description

Fairview Health Services in Minneapolis, MN is seeking a Financial Assistance Specialist to support patients in obtaining medical services and navigating MN Health Care programs. The role works with physicians, social work, and insurance carriers to educate patients on financial responsibilities and payment options.

The position requires experience in customer service and financial assistance, with a hybrid schedule including remote Mondays/Wednesdays and alternating Fridays, plus on-site days.