Financial Assistance Navigator II

Fairview Health Services; Minneapolis (MN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Fairview Health Services in Minneapolis, MN is seeking a Financial Assistance Specialist to support patients in obtaining medical services and navigating MN Health Care programs. The role works with physicians, social work, and insurance carriers to educate patients on financial responsibilities and payment options.

The position requires experience in customer service and financial assistance, with a hybrid schedule including remote Mondays/Wednesdays and alternating Fridays, plus on-site days.

Qualifications

• A.A./A.S. in business, healthcare, or related field or 2 years relevant experience.
• 3 years in a customer service role with 1 year in Financial Assistant role.

Responsibilities

• Coordinate screening and applications for MN Healthcare programs and Fairview Financial Assistance.
• Discuss income, assets, household size, disability status with patients (in-person/virtual).
• Assess eligibility and exhaust coverage options; submit applications to counties/states.
• Monitor applications and follow up for missing verifications or spenddown scenarios.
• Submit appeals on denied applications when eligible.
• Incorporate outstanding balances into applications and request back-dating as needed.
• Document activities succinctly and timely.
• Handle complex MA applications requiring advanced MN Healthcare program proficiency.
• Maintain knowledge of FA criteria and MN program nuances; escalate as needed.
• Provide pre-service patient education on deposits and payment collection.
• Counsel patients on hospital and physician billing interdependencies.

Skills

Customer service

Financial assistance experience

Education

A.A./A.S. in business/healthcare

B.S./B.A. in business/healthcare

Job description

Job Overview

HYBRID SCHEDULE:

Monday, Wednesday and every other Friday Remote

Tuesday, Thursday every other Friday Onsite

Employee can pick hours of either 7:30am-4pm or 8:00-4:30pm once selected, those hours will become their set schedule and should remain consistent.

This position, under Revenue Cycle Management, is responsible for working with patients who express difficulty in paying for medical services, assisting patients with the complex Medical Assistance process (MN health care programs), and identify patients for Fairview's Charity Care program. This position works directly with physicians, other medical staff, nursing, social work, insurance carriers and ancillary departments to assist patients in obtaining healthcare and financial services, as well as to determine and educate the patient of their financial liabilities and potential payment sources.

Responsibilities

• Coordination of all activities related to the screening and application of MN Healthcare programs, Fairview Financial Assistance programs, and other public medical assistance programs, while working with patients to ensure applications are completed. Activities will include but are not limited to:
• In-person and virtual discussions with the patient or patient representative about income, assets, household composition, disability status, citizenship, etc.
• Assessment of the patient’s situation to determine program eligibility and exhaust all paths to coverage solution
• Advance appropriate application submission with the patient to the applicable county or state representative
• Monitor the application process and coordinate follow-up activities with the patient on any missing verification information or spenddown scenarios.
• Submit appeal on denied applications to county or state when eligibility requirements are met.
• Ensure all applicable outstanding balances are incorporated into the application and request back-dating when necessary.
• Succinct and timely documentation of all activities above.
• Complete complex Medical Assistance applications that require a higher level of Minnesota Healthcare Program proficiency – Emergency Medical Assistance, Medical Spenddowns, SMRT (Disability), MA-Employed Persons with Disabilities, Long Term Care.
• Maintain working knowledge of Fairview Financial Assistance eligibility criteria and additional MN Healthcare program nuances that contribute to a person’s eligibility criteria (examples: minimum value standard, life event changes, Medicare program enrollment and eligibility, mixed households, case renewals, qualified health plans, guardianship, employee sponsored insurance, COBRA, overlapping state coverage, etc.). Adhere to the organization’s Financially Unsecured Policy through above screening and application activities. Timely escalation with all pertinent information to applicable level of leadership for further review.
• Adhere to the organization’s Financially Unsecured Policy through above screening and application activities. Timely escalation with all pertinent information to applicable level of leadership for further review.
• Provide pre-service patient education on deposit requirements and payment collection, when applicable.
• Counsel the patient on the complexity of the interdependency between hospital and physician billing within the patient’s continuity of care.
• Utilize a high degree of proficiency with payer rules and regulations to assist patients with understanding their coverage and options.

Required Qualifications

• A.A./A.S. business, healthcare, or related field or commensurate experience of 2 years in addition to minimum experience required.
• 3 years in a customer service role with 1 year experience in a Financial Assistant role

Preferred Qualifications

• B.S./B.A. business, healthcare, or related field
• 4 years in healthcare or insurance organization
• Prior experience working with county programs or charity care programs
• Prior experience working with patients in an acute care setting

Benefit Overview

• Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status