Patient Financial Navigator: Eligibility & Assistance

Infor; Marshall (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Infor is seeking a Financial Counselor for the Patient Accounts Service Center in Marshall, Michigan. This role involves partnering with patients to assess financial eligibility, support revenue cycle operations, and assist with insurance enrollment and financial aid.

Candidates will need strong customer service skills and a high school diploma, with an associate degree and experience in healthcare preferred. The position includes responsibilities such as conducting financial interviews and maintaining documentation in the EMR.

Qualifications

• High School diploma or equivalent required.
• Demonstrated experience in customer service or client relations in a healthcare setting.
• Associate degree preferred and minimum of two years in financial counseling or revenue cycle operations.
• Experience with Medicaid eligibility and insurance verification preferred.

Responsibilities

• Conduct financial interviews with patients for insurance coverage and financial assistance.
• Educate patients about insurance benefits and payment options.
• Maintain accurate documentation of all patient interactions in the EMR.
• Serve as a liaison between patients and healthcare providers to resolve account issues.

Skills

Customer service

Proficiency in Microsoft Office Suite

Financial counseling

Medicaid eligibility

Insurance verification

Education

High School diploma

Associate degree in Healthcare Administration or related field

Tools

Electronic Medical Record (EMR) platforms

Job description

Infor is seeking a Financial Counselor for the Patient Accounts Service Center in Marshall, Michigan. This role involves partnering with patients to assess financial eligibility, support revenue cycle operations, and assist with insurance enrollment and financial aid.

Candidates will need strong customer service skills and a high school diploma, with an associate degree and experience in healthcare preferred. The position includes responsibilities such as conducting financial interviews and maintaining documentation in the EMR.