Inpatient Financial Navigator – Eligibility & Assistance

Mercy; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Mercy seeks a detail-oriented Financial Counselor to assist patients with alternative financing and financial assistance applications, including Medicaid. You will educate patients on financial policies, document actions, and support ongoing Point-of-Service initiatives, focusing on uninsured and underinsured individuals.

In this role you will handle inquiries, research problem accounts, and act as a positive role model for coworkers while delivering excellent customer service to both internal

Qualifications

• Education: High School Degree or equivalent.
• Experience in Revenue Cycle, healthcare billing or insurance is preferred.
• Proficient in Microsoft Excel and Word; strong PC and keyboarding skills.

Responsibilities

• Assist patients with alternative financing or assistance and with completing financial statements.
• Provide support for Medicaid and other federal program applications.
• Document actions taken and respond to patient inquiries; research problem accounts.
• Support Point-of-Service initiatives and provide excellent customer service to internal and external customers.

Skills

Customer service

Team player

Problem solving

Education

High School Degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Personal Computer

Job description

Mercy seeks a detail-oriented Financial Counselor to assist patients with alternative financing and financial assistance applications, including Medicaid. You will educate patients on financial policies, document actions, and support ongoing Point-of-Service initiatives, focusing on uninsured and underinsured individuals.

In this role you will handle inquiries, research problem accounts, and act as a positive role model for coworkers while delivering excellent customer service to both internal