Patient Financial Navigator

American Oncology Network, Inc.; Kansas City (KS); On-site; USD 27,000 - 41,000; Full time

Job summary

Mid America Cancer Care Centers seeks a Financial Counselor to coordinate patient payments, assistance programs, and balance management. The role includes pre-certification and prior authorization support, plus maintaining up-to-date insurance benefits in EMR and billing software.

Strong communication with patients and teams is essential. Qualifications include a high school diploma or GED and healthcare experience, with knowledge of CPT/ICD codes and cash handling.

Qualifications

• Minimum two years in healthcare or medical office setting
• Experience with medical terminology and CPT/ICD codes preferred
• Experience verifying pre-certification and prior authorization

Responsibilities

• Coordinate pre-certification and prior authorization with insurers and providers
• Review patient schedules to establish financial responsibility
• Explain patient bills and insurance benefits and arrange payment plans
• Assist patients with financial aid applications and income verification
• Maintain documentation in EMR and billing systems
• Communicate with care teams and external entities to complete required forms

Skills

Healthcare experience

Verbal communication

Insurance knowledge

Cash handling

Attention to detail

Education

High school Diploma or GED

Tools

EMR system

Billing software

Job description

Mid America Cancer Care Centers seeks a Financial Counselor to coordinate patient payments, assistance programs, and balance management. The role includes pre-certification and prior authorization support, plus maintaining up-to-date insurance benefits in EMR and billing software.

Strong communication with patients and teams is essential. Qualifications include a high school diploma or GED and healthcare experience, with knowledge of CPT/ICD codes and cash handling.