Patient Financial Navigator (Revenue Cycle)

Henry Ford Health; Detroit (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a Financial Counselor to assist uninsured, under-insured, and insured patients with their financial obligations for current and prior care. You will discuss options with patients and families, obtain accurate financial information, and coordinate with departments to resolve balances.

The role involves informing patients about financial assistance programs, helping complete applications, and collaborating with physicians and insurers to determine coverage

Qualifications

• Must have strong verbal and written communications.
• Proficient in reading, writing, and spelling; accurate data entry.
• Experience handling confidential information with empathy and discretion.
• Ability to explain complex financial information clearly to patients.

Responsibilities

• Assist uninsured, under-insured and insured patients with their financial obligations for current and prior care.
• Discuss with patients and families to obtain accurate financial information for billing and collections.
• Coordinate with insurance carriers to determine coverage options and resolve payment questions.
• Inform patients about financial assistance programs and help complete applications.
• Collaborate with physicians and hospital departments to determine care needs and long-term financial plans.

Skills

Verbal communication

Written communication

Customer service

Confidentiality

Analytical problem solving

Multitasking

Independent work

Medical terminology

Attention to detail

Team collaboration

Education

High school diploma

Associate degree in mathematics, accounting or computer science

Job description

Henry Ford Health in Detroit is seeking a Financial Counselor to assist uninsured, under-insured, and insured patients with their financial obligations for current and prior care. You will discuss options with patients and families, obtain accurate financial information, and coordinate with departments to resolve balances.

The role involves informing patients about financial assistance programs, helping complete applications, and collaborating with physicians and insurers to determine coverage