Patient Financial Navigator

Conway Medical Center; Conway (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Conway Medical Center is seeking a Patient Financial Counselor to determine client eligibility for enrollment in community programs including Medicaid. The role focuses on delivering high-quality customer service to a diverse client base, applying policy knowledge to assess applications accurately.

The position requires three years in general patient accounting and two years in customer service, with familiarity with Medicare/Medicaid guidelines and MS Office tools.

Qualifications

• Requires high school diploma or equivalent.
• Minimum of three years' General Patient Accounting experience.
• Minimum of two years' Customer Service experience.

Responsibilities

• Determine client eligibility for enrollment in community programs or Medicaid.
• Provide high-quality customer service with diverse populations.
• Review and process charity requests and financial assistance applications.
• Coordinate with patients and external agencies to determine qualification for programs.
• Schedule appointments to collect financial statements and other documents.
• Greet patients and maintain exemplary customer service.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Conway Medical Center is seeking a Patient Financial Counselor to determine client eligibility for enrollment in community programs including Medicaid. The role focuses on delivering high-quality customer service to a diverse client base, applying policy knowledge to assess applications accurately.

The position requires three years in general patient accounting and two years in customer service, with familiarity with Medicare/Medicaid guidelines and MS Office tools.