Patient Financial Navigator — Compassionate Billing & Support

Texas Health Resources; Dallas (TX); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Discount Programs

Job summary

Texas Health Dallas is seeking a PRN Financial Counselor in the Patient Access Services department. This role requires understanding of patient insurance, financial responsibilities, and available assistance programs.

The counselor provides cost estimates, sets up payment plans, and assists with financial aid applications while coordinating with clinical teams to prevent delays in care. Strong emphasis on compassionate communication and collaboration with hospital teams.

Qualifications

• H.S. Diploma or equivalent required.
• CHAA certification preferred upon hire.
• CPI training required within 60 days of hire.

Responsibilities

• Helps patients understand their insurance benefits, financial responsibilities, and available assistance programs in a compassionate and clear way.
• Provides accurate cost estimates, set up payment plans, and assist with financial assistance applications.
• Identifies potential coverage gaps and educates patients about their financial options before services are rendered.
• Verifies insurance benefits and ensures pre-authorization requirements are met before scheduled services.
• Assists patients with Medicaid applications, financial assistance forms, and public assistance programs.
• Collaborates with clinical teams and patient navigators to ensure financial processes do not delay care.

Education

HS Diploma or equivalent

CHAA - Certified Healthcare Access Associate

CPI - Crisis Prevention Intervention Training

Job description

Texas Health Dallas is seeking a PRN Financial Counselor in the Patient Access Services department. This role requires understanding of patient insurance, financial responsibilities, and available assistance programs.

The counselor provides cost estimates, sets up payment plans, and assists with financial aid applications while coordinating with clinical teams to prevent delays in care. Strong emphasis on compassionate communication and collaboration with hospital teams.