Patient Billing & Financial Counselor

Universal Health Services, Inc.; Denison (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Texoma Medical Center, part of Universal Health Services, Inc., seeks a financial counselor to manage patient billing inquiries and follow up on accounts at a North Texas hospital setting. The role involves direct interaction with patients and families to explain billing details and payment options.

Requirements include a high school diploma and at least one year in collections or healthcare customer service, with proficiency in basic office tools and strong interpersonal skills.

Qualifications

• High School or equivalent.
• One year of collection or healthcare collection/customer service experience.
• Basic PC experience, 10-key calculator, keyboarding, and use of office machines such as copier and fax.
• Knowledge of Medicare, Medicaid, and Commercial insurance.
• Outstanding people skills, including telephone technique, personal appearance, organization, oral and written communication, independence, motivation, flexibility, analytics, arithmetic, negotiation and problem solving.

Responsibilities

• This position is responsible for all account follow-up including communication with all parties who may have a bearing on account resolution.
• The financial counselor will visit with patients or family members and assist them in answering any questions or concerns they may have regarding billing and payment issues.

Skills

People skills

Telephone skills

Organization skills

Written communication

Analytical skills

Arithmetic skills

Negotiation

Problem solving

Education

High School diploma or equivalent

Tools

10-key calculator

Basic PC experience

Keyboarding

Copier/Fax

Job description

Texoma Medical Center, part of Universal Health Services, Inc., seeks a financial counselor to manage patient billing inquiries and follow up on accounts at a North Texas hospital setting. The role involves direct interaction with patients and families to explain billing details and payment options.

Requirements include a high school diploma and at least one year in collections or healthcare customer service, with proficiency in basic office tools and strong interpersonal skills.