Patient Financial Navigator - Access Benefits & Aid

Med-Metrix; Tarpon Springs (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Med-Metrix is seeking a Patient Advocate to assist uninsured and underinsured patients in obtaining financial assistance through state programs, hospital aid, and federal benefits such as SSI/SSDI. The role includes completing applications, gathering documents, and coordinating with government agencies to ensure patients receive required support.

The position involves interviewing patients at the bedside and in the Emergency Room, collecting information, and submitting applications.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of experience in customer service preferred.
• Bilingual in Spanish (spoken and written) a plus.

Responsibilities

• Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
• Interview patients at bedside and in the Emergency Room to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Use, protect and disclose PHI in accordance with HIPAA standards.

Skills

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Healthcare-related degree preferred

Tools

Microsoft Office

Job description

Med-Metrix is seeking a Patient Advocate to assist uninsured and underinsured patients in obtaining financial assistance through state programs, hospital aid, and federal benefits such as SSI/SSDI. The role includes completing applications, gathering documents, and coordinating with government agencies to ensure patients receive required support.

The position involves interviewing patients at the bedside and in the Emergency Room, collecting information, and submitting applications.