Patient Financial Access Advocate

Med-Metrix; Arlington (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Med-Metrix is seeking a Patient Advocate to assist uninsured and underinsured patients in securing financial help through state programs, hospital aid, and federal benefits. You will complete applications, gather documents, and coordinate with agencies to ensure support is delivered.

The role requires strong customer service, meticulous record-keeping, and excellent communication to navigate benefits and HIPAA requirements.

Qualifications

• High school Diploma or equivalent is required; healthcare-related degree preferred.
• 2-3 years of customer service experience preferred.
• Bilingual in Spanish (spoken and written) a plus.
• Ability to work at various client sites and maintain reliability.

Responsibilities

• Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information
• Identify eligibility and collect required documentation
• Submit and track applications with the local assistance offices
• Provide support for Marketplace insurance when applicable
• Maintain accurate records and meet productivity goals
• Verify and update insurances
• Other duties as assigned
• Use, protect and disclose patients' protected health information (PHI) only in accordance with HIPAA standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Skills

Customer service

Spanish bilingual

On-site work

Transportation

MS Office

Interpersonal skills

Problem solving

Communication skills

Education

High school diploma or equivalent

Healthcare-related degree preferred

Tools

Microsoft Office Suite

Job description

Med-Metrix is seeking a Patient Advocate to assist uninsured and underinsured patients in securing financial help through state programs, hospital aid, and federal benefits. You will complete applications, gather documents, and coordinate with agencies to ensure support is delivered.

The role requires strong customer service, meticulous record-keeping, and excellent communication to navigate benefits and HIPAA requirements.