Patient Financial Access Navigator

Med-Metrix, LLC; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Med-Metrix, LLC is seeking a Patient Advocate in Florida to assist uninsured patients with financial assistance applications, gather documentation, and coordinate with government and hospital programs to secure benefits.

The role requires interviewing patients in clinical settings, submitting applications for MA, SSI/SSDI, and marketplace coverage, maintaining records, protecting PHI under HIPAA, and ensuring timely, accurate processing to help patients access needed support.

Qualifications

• High school Diploma or equivalent is required.
• Healthcare-related degree preferred.
• 2–3 years of experience in customer service.
• Bilingual in Spanish (spoken and written) a plus.

Responsibilities

• Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with the local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Other duties as assigned.
• Use, protect and disclose patients’ PHI only in accordance with HIPAA standards.
• Understand and comply with Information Security and HIPAA policies and procedures at all times.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Time management

On-site work

HIPAA awareness

Education

High school diploma or equivalent

Healthcare-related degree preferred

Tools

Microsoft Office Suite

Internet / databases

Job description

Med-Metrix, LLC is seeking a Patient Advocate in Florida to assist uninsured patients with financial assistance applications, gather documentation, and coordinate with government and hospital programs to secure benefits.

The role requires interviewing patients in clinical settings, submitting applications for MA, SSI/SSDI, and marketplace coverage, maintaining records, protecting PHI under HIPAA, and ensuring timely, accurate processing to help patients access needed support.