Patient Access & Benefits Navigator

Med-Metrix; Port Charlotte (FL); Presencial; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

Med-Metrix is seeking a Patient Advocate to assist uninsured and underinsured patients in obtaining financial help through state, hospital, and federal programs. The role involves completing applications, collecting documents, and coordinating with agencies to ensure access to benefits.

The position requires 2–3 years in customer service, Spanish bilingual ability, and reliable on-site attendance. Work is Monday–Friday, 8:30 AM–5:00 PM, at multiple client sites as needed.

Formación

• High school diploma or equivalent is required; healthcare-related degree preferred.
• 2-3 years of experience in customer service preferred.
• Bilingual in Spanish (spoken and written) preferred.
• Ability to work at various client sites as needed.
• Reliable transportation to ensure consistent on-site attendance.

Responsabilidades

• Assist uninsured/underinsured patients with applications for MA, hospital charity care, and SSI/SSDI.
• Interview patients to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update patient insurance information.
• Adhere to HIPAA and information security policies.

Conocimientos

Customer service

Bilingual Spanish

Interpersonal skills

Problem solving

Attention to detail

Communication

Educación

High School Diploma or equivalent

Healthcare-related degree

Herramientas

Microsoft Office Suite

Descripción del empleo

Med-Metrix is seeking a Patient Advocate to assist uninsured and underinsured patients in obtaining financial help through state, hospital, and federal programs. The role involves completing applications, collecting documents, and coordinating with agencies to ensure access to benefits.

The position requires 2–3 years in customer service, Spanish bilingual ability, and reliable on-site attendance. Work is Monday–Friday, 8:30 AM–5:00 PM, at multiple client sites as needed.