Patient Access & Benefits Advocate

Med-Metrix; City of Syracuse (NY); On-site; USD 36,000 - 60,000; Full time

Job summary

Med-Metrix is seeking a Patient Advocate to assist uninsured and underinsured patients in securing financial assistance through state and federal programs. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive needed support.

The position requires on-site work, strong customer service experience, Spanish language ability, and reliable transportation for travel to client sites.

Qualifications

• High school diploma or equivalent required; healthcare-related degree preferred.
• 2–3 years of customer service experience.
• Bilingual in Spanish (spoken and written) a plus.
• Ability to travel to client sites and attend on-site as needed.
• Reliable transportation and on-site attendance required.
• Proficient with internet and databases, productivity goals.
• Excellent written and verbal communication skills.

Responsibilities

• Assist patients with applications for MA, charity care, and SSI/SSDI.
• Interview patients at bedside and ER to assess eligibility.
• Identify required documentation and collect it.
• Submit and track applications with local offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Protect PHI and comply with HIPAA standards.
• Understand Information Security policies and procedures.
• Limit PHI viewing to minimum necessary.

Skills

Customer service

Bilingual Spanish

Interpersonal skills

Written and verbal comms

Education

High school Diploma or equivalent

Healthcare-related degree preferred

Tools

Microsoft Office Suite

Job description

Med-Metrix is seeking a Patient Advocate to assist uninsured and underinsured patients in securing financial assistance through state and federal programs. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive needed support.

The position requires on-site work, strong customer service experience, Spanish language ability, and reliable transportation for travel to client sites.