Patient Financial Navigator

Westchester Medical Center; Town of Mount Pleasant (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Westchester Medical Center in Mount Pleasant, NY seeks a Patient Access/Eligibility Specialist. You will screen patients for government program eligibility, assist with insurance forms, and coordinate payments while ensuring HIPAA compliance.

This role involves greeting patients, reviewing admissions for eligibility, and collaborating with case management to secure accurate financial data and positive outcomes.

Qualifications

• 1 year in a revenue cycle role in hospital setting preferred.
• High School Diploma or GED required; Associate’s degree preferred.
• CAC certification preferred.
• HIPAA compliance and patient privacy knowledge required.

Responsibilities

• Greet patients and families in a positive, cheerful manner and promote our organization values.
• Review daily IP, ER, Surgery and OP private pay admissions to determine eligibility for government programs.
• Clear patients at ER, hospital bedside or OP registration to obtain cash payment and for eligibility processes.
• Conduct interviews with patients and/or families, record and maintain complete documentation of accounts.
• Assist patients with benefit/eligibility issues, financial/insurance forms and applications.
• Notify case management and staff of determinations, collect cash, and set up payment arrangements.
• Discuss and collect outstanding balances.
• Assist in registering/admitting patients and maintain knowledge of programs offered by WMCHealth.
• Build relationships with hospital staff and agencies to achieve positive patient outcomes.
• Perform other related tasks.

Skills

Patient interaction

Documentation

Communication

Detail oriented

De-escalation

Education

High School diploma or GED

Associate’s degree preferred

Job description

Westchester Medical Center in Mount Pleasant, NY seeks a Patient Access/Eligibility Specialist. You will screen patients for government program eligibility, assist with insurance forms, and coordinate payments while ensuring HIPAA compliance.

This role involves greeting patients, reviewing admissions for eligibility, and collaborating with case management to secure accurate financial data and positive outcomes.