Patient Financial Navigator for Care Access

Southcoast Health System, Inc.; Fairhaven (MA); On-site; USD 27,414 - 40,914; Full time

Benefits offered by this job

Competitive pay and comprehensive benefits package

Generous Earned Time Off Package

403B Retirement Plan with company match

Tuition assistance

Job summary

Southcoast Health System, Inc. is seeking a Patient Accounts Financial Navigator to join their team in Fairhaven, MA. This role involves evaluating patient eligibility for state and federal assistance programs, ensuring excellent customer service, and assisting with financial planning.

Applicants should have a high school diploma, strong medical customer service background, and ideally possess Certified Application Counselor certification. A culture of well-being and a comprehensive benefits package will be offered.

Qualifications

• Completion of four years of high school plus additional specialized courses.
• Strong background in medical customer service work is required.
• Preferred: over three years of related healthcare advocacy.

Responsibilities

• Provide excellent customer service to patients and families.
• Evaluate uninsured or underinsured patients for eligibility.
• Assist with financial planning for long-term care services.

Skills

Customer service

Medical terminology

Communication skills

Active listening

Healthcare advocacy

Education

High school diploma

Certified Application Counselor certification

Job description

Southcoast Health System, Inc. is seeking a Patient Accounts Financial Navigator to join their team in Fairhaven, MA. This role involves evaluating patient eligibility for state and federal assistance programs, ensuring excellent customer service, and assisting with financial planning.

Applicants should have a high school diploma, strong medical customer service background, and ideally possess Certified Application Counselor certification. A culture of well-being and a comprehensive benefits package will be offered.