Patient Financial Navigator

Clear Destination Inc.; Camp Hill (Cumberland County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Clear Destination Inc. is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance through state, hospital, and federal programs.

The role includes completing applications, gathering documentation, and coordinating with government agencies to ensure patients obtain needed support. Primary responsibilities include interviewing patients, submitting applications, maintaining records, and ensuring HIPAA compliance while supporting eligibility determination

Qualifications

• High school Diploma or equivalent is required, healthcare-related degree preferred.
• 2–3 years of experience in a customer service role is preferred.
• Bilingual in Spanish (spoken and written) is a plus.
• Ability to work at various client sites as needed.
• Must possess reliable transportation for consistent on-site attendance and punctuality.
• Ability to use the internet and learn databases.
• Ability to meet monthly productivity goals.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills and ability to communicate well at all levels.
• Strong problem solving and investigative skills and the ability to exercise sound judgment and make timely analyses.
• High level of integrity and dependability with a sense of urgency and results orientation.
• Excellent written and verbal communication skills.

Responsibilities

• Assist patients with applications for Medical Assistance, hospital charity care, and SSI/SSDI.
• Interview patients at bedside and in the Emergency Room to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Other duties as assigned.

Skills

Interpersonal communication

Written and verbal communication

Teamwork

Bilingual (Spanish)

Customer service

Education

High School Diploma or equivalent

Healthcare-related degree preferred

Tools

Microsoft Office Suite

Job description

Clear Destination Inc. is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance through state, hospital, and federal programs.

The role includes completing applications, gathering documentation, and coordinating with government agencies to ensure patients obtain needed support. Primary responsibilities include interviewing patients, submitting applications, maintaining records, and ensuring HIPAA compliance while supporting eligibility determination