Patient Financial Navigator

Seattle Indian Health Board; Seattle (WA); On-site; USD 41,000 - 48,000; Full time

Job summary

Seattle Indian Health Board is seeking a Financial Counselor to assist Relatives with insurance verification, benefit enrollment, and financial assistance programs, ensuring access to coverage and clear cost estimates.

Reporting to the Revenue Cycle Manager, the role focuses on verifying coverage, explaining bills, guiding enrollment, and helping with Medicaid redetermination, while upholding SIHB's Indigenous values and commitment to culturally responsive care.

Qualifications

• High School diploma or equivalent.
• Two years of experience in customer service.
• Two years of experience dealing with insurance claims.

Responsibilities

• Review Insurance coverage, eligibility, and benefits to determine out-of-pocket cost.
• Help relatives understand medical bills, payment options, and available financial assistance programs.
• Enrollment assistance (e.g., completing coverage applications, gathering required documentation, troubleshooting the enrollment process, and assisting with redetermination of Medicaid).
• Structured relative education on health coverage, engage in follow-up conversations, and offer renewal assistance.
• Assist with dental estimates.

Skills

Customer service

Insurance claims

Education

High school diploma

Tools

Epic

Microsoft Office

Job description

Seattle Indian Health Board is seeking a Financial Counselor to assist Relatives with insurance verification, benefit enrollment, and financial assistance programs, ensuring access to coverage and clear cost estimates.

Reporting to the Revenue Cycle Manager, the role focuses on verifying coverage, explaining bills, guiding enrollment, and helping with Medicaid redetermination, while upholding SIHB's Indigenous values and commitment to culturally responsive care.