Patient Financial Counselor: Insurance & Assistance

UW Medicine; Seattle (WA); Hybrid; USD 46,000 - 66,000; Full time

Job summary

UW Medicine’s Insurance Eligibility and Financial Counseling Services (IECS) is hiring a Financial Counselor to interview patients for insurance opportunities and to guide them through Medicaid, Health Care Exchange, Medicaid Expansion and Medicare Part D applications. The role includes handling many calls and referrals, and managing the Financial Assistance process.

The counselor will assess patient needs, verify insurance, prepare estimates, and document progress in Epic notes while

Qualifications

• High school diploma or GED certificate.
• One year of experience in a medical office setting.
• An equivalent combination of education and experience may substitute for stated requirements.

Responsibilities

• Interview patients and determine appropriate insurance opportunities.
• Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D.
• Manage and resolve a high volume of phone inquiries and referrals.
• Manage all aspects of UW Medicine’s Financial Assistance application process.
• Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools.
• Document progress of each case in Epic notes.
• Prepare price estimates and collect payments.

Skills

Interview patients

Insurance eligibility

Financial assistance

Customer service

Job description

UW Medicine’s Insurance Eligibility and Financial Counseling Services (IECS) is hiring a Financial Counselor to interview patients for insurance opportunities and to guide them through Medicaid, Health Care Exchange, Medicaid Expansion and Medicare Part D applications. The role includes handling many calls and referrals, and managing the Financial Assistance process.

The counselor will assess patient needs, verify insurance, prepare estimates, and document progress in Epic notes while