Patient Financial Advocate & Care Navigator

Compass Oncology; Spokane Valley (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Cancer Care Northwest is seeking an Insurance Verification and Financial Counseling Specialist to support front office and billing operations. The role verifies insurance, obtains pre-authorization, maintains accurate patient demographics, and counsels patients on benefits and payments.

The position re-verifies benefits, secures necessary approvals, conducts financial counseling, and assists with financial assistance for patients, ensuring accurate documentation and compliance within the clinic.

Qualifications

• High School Diploma or GED required.
• 3 years of medical business office experience with insurance procedures and patient interaction.

Responsibilities

• Ensures insurance, demographic, and eligibility information is obtained and entered accurately.
• Performs insurance verification and obtains pre-authorization for services and surgeries.
• Re-verifies benefits and obtains authorization/referral after treatment plan is discussed.
• Assists with financial counseling and documents processes for Billing Office.
• Assists patients in obtaining financial assistance and forms.
• Collects co-pays and other out-of-pocket amounts at visit.
• Maintains required manuals, logs and documentation; protects patient confidentiality.

Skills

Medical office experience

Education

High School Diploma or GED

Job description

Cancer Care Northwest is seeking an Insurance Verification and Financial Counseling Specialist to support front office and billing operations. The role verifies insurance, obtains pre-authorization, maintains accurate patient demographics, and counsels patients on benefits and payments.

The position re-verifies benefits, secures necessary approvals, conducts financial counseling, and assists with financial assistance for patients, ensuring accurate documentation and compliance within the clinic.