Patient Financial Advocate

Marion County Public Health Department; Indianapolis (IN); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Eskenazi Health in Indianapolis, IN seeks a Financial Counselor to assist patients with securing verifications from Work One, banks, insurers, and health departments. The role emphasizes helping customers access payer programs, complete applications, and manage documentation with HIPAA-compliant processes.

The position requires an accredited associate degree or higher (bachelor’s preferred) or two years in financial counseling, with Indiana Navigators Certification within 45 days.

Qualifications

• Accredited Associates Degree, Bachelor’s degree preferred; OR two years of experience in financial counseling, insurance verification, billing, including pre-admissions and admission registration, preferably in a hospital setting.
• Indiana Navigators Certification within 45 days of hire.
• Bilingual in English/Spanish is a plus.

Responsabilités

• Accept daily assigned customer referrals in management designated systems to determine customers to be screened/interviewed.
• Assist walk-in customers as they present.
• Explain available payer programs and benefits to customers, including Healthy Indiana Plan, Medicaid, Health Insurance Marketplace, COBRA, or the hospital’s charity program.
• Interview/screen customers for all potential payer programs as described in previous job function.
• Assist customers with information necessary for securing verifications from various companies/agencies.
• Complete timely submission of documentation and application in management designated system(s).
• Document and update application status in management designated system(s).
• Maintain confidentiality of patient health information in compliance with HIPAA regulations.

Connaissances

Financial counseling

Insurance verification

Billing knowledge

Microsoft Office

Communication skills

Bilingual (EN/ES)

Formation

Associate degree or higher

Bachelor’s degree preferred

Indiana Navigators Certification within 45 days

Outils

HIPAA procedures

Description du poste

Eskenazi Health in Indianapolis, IN seeks a Financial Counselor to assist patients with securing verifications from Work One, banks, insurers, and health departments. The role emphasizes helping customers access payer programs, complete applications, and manage documentation with HIPAA-compliant processes.

The position requires an accredited associate degree or higher (bachelor’s preferred) or two years in financial counseling, with Indiana Navigators Certification within 45 days.