Patient Financial Navigator

Heart of the Rockies Regional Medical Center; Salida (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Heart of the Rockies Regional Medical Center in Salida, CO seeks a Patient Financial Counselor on site to help patients navigate the financial side of care. You will resolve balances, verify insurance costs, and present payment options with empathy.

Ideal candidates bring at least three years in customer service within healthcare settings, excellent written and spoken communication, and a compassionate approach to guiding patients through financial assistance, Medicaid, and payment plans.

Qualifications

• Must be detail-oriented and able to solve problems with accuracy.
• Excellent written and verbal communication skills; strong grammar and spelling.

Responsibilities

• Resolve patient balances for scheduled and completed services.
• Tap into insurance verification tools and estimator systems to clarify costs.
• Reach out to patients, explain their options, and offer compassionate solutions.
• Guide patients through payment plans, financial assistance, Medicaid, and more.
• Work daily reports and collaborate with our registration team.

Skills

Detail-oriented

Clear communication

Insurance knowledge

Patient empathy

Job description

Heart of the Rockies Regional Medical Center in Salida, CO seeks a Patient Financial Counselor on site to help patients navigate the financial side of care. You will resolve balances, verify insurance costs, and present payment options with empathy.

Ideal candidates bring at least three years in customer service within healthcare settings, excellent written and spoken communication, and a compassionate approach to guiding patients through financial assistance, Medicaid, and payment plans.