Patient Financial Advocate & Care Navigator

Sweetwater Memorial; Rock Springs (WY); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Memorial Hospital of Sweetwater County seeks a Patient Financial Services Financial Counselor to guide patients through billing, Medicaid eligibility, and charity options with empathy. You will review accounts, answer questions, and help patients understand payment choices while protecting confidentiality.

Responsibilities include posting payments, coordinating with billers, and supporting timely collections in a high-volume hospital environment.

Qualifikationen

• High School diploma or equivalent required.
• Revenue cycle or healthcare access certifications (e.g., CRCR, CHFP, CRCP, CPAT/CHAA), preferred.
• Experience with Medicaid eligibility and hospital charity processes preferred.
• Ability to explain estimates, charges, statements, and payment options clearly with empathy.
• Strong attention to detail and confidentiality when handling PHI and financial data.
• Knowledge of HIPAA and applicable compliance requirements.

Aufgaben

• Serve as liaison between patients and the Patient Financial Services team.
• Review patient accounts and respond to billing questions.
• Assist with Medicaid eligibility screening and hospital charity applications.
• Provide cost estimates and educate patients on available payment options and third-party financing.
• Accept and post payments; support account resolution with billers for timely collections.

Ausbildung

High School diploma or equivalent

CRCR/CHFP/CRCP/CPAT/CHAA certifications

Microsoft Office

Patient accounting software

Tools

Microsoft Office

Patient accounting software

Jobbeschreibung

Memorial Hospital of Sweetwater County seeks a Patient Financial Services Financial Counselor to guide patients through billing, Medicaid eligibility, and charity options with empathy. You will review accounts, answer questions, and help patients understand payment choices while protecting confidentiality.

Responsibilities include posting payments, coordinating with billers, and supporting timely collections in a high-volume hospital environment.