Patient Financial Counselor

Heart of the Rockies Regional Medical Center; Salida (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Heart of the Rockies Regional Medical Center in Salida, CO seeks a Patient Financial Counselor on site to help patients navigate the financial side of care. You will resolve balances, verify insurance costs, and present payment options with empathy.

Ideal candidates bring at least three years in customer service within healthcare settings, excellent written and spoken communication, and a compassionate approach to guiding patients through financial assistance, Medicaid, and payment plans.

Qualifications

• Must be detail-oriented and able to solve problems with accuracy.
• Excellent written and verbal communication skills; strong grammar and spelling.

Responsibilities

• Resolve patient balances for scheduled and completed services.
• Tap into insurance verification tools and estimator systems to clarify costs.
• Reach out to patients, explain their options, and offer compassionate solutions.
• Guide patients through payment plans, financial assistance, Medicaid, and more.
• Work daily reports and collaborate with our registration team.

Skills

Detail-oriented

Clear communication

Insurance knowledge

Patient empathy

Job description

Patient Financial Counselor

Heart of the Rockies Regional Medical Center

Position will be working on site in Salida, CO. Do you have a passion for helping people navigate the financial side of healthcare? HRRMC is looking for a Patient Financial Counselor who’s ready to make a real impact!

What You’ll Do

• Use your skills to resolve patient balances for scheduled and completed services
• Tap into insurance verification tools and estimator systems to clarify costs
• Reach out to patients, explain their options, and offer compassionate solutions
• Guide patients through payment plans, financial assistance, Medicaid, and more
• Work daily reports and collaborate with our awesome registration team

You're a Great Fit If You

• Are detail-oriented and love solving puzzles
• Communicate clearly and kindly—especially about money
• Know your way around insurance and payment programs
• Want to help people feel seen, heard, and supported

Requirements

Education and/or Experience

• A minimum of three years related business and/or customer service experience, preferably in a hospital, medical or physician office.

Language Skills

• Must possess excellent written and verbal communication skills, excellent language, grammar and spelling skills.

Summary

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well-being. For details about our benefits, visit our Benefits Guide.

Ready to make a difference every day? Join us at HRRMC, where compassion and precision meet excellence.

Employment offers are contingent upon successfully fulfilling all pre-employment requirements, including a background check, drug screening, and verification of current immunizations.