Patient Financial Counselor: Compassionate Billing & Benefits

CenterPointe Hospital of Columbia; Columbia Township (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Insurance

PTO & Paid Holidays

401(k) with Company Match

Growth Opportunities

Job summary

CenterPointe Hospital of Columbia in Columbia, Missouri, is seeking a Patient Financial Counselor to guide patients through insurance coverage and out-of-pocket costs, helping families understand benefits and payment options while ensuring accurate account documentation and collections. The role emphasizes compassionate communication, verification of benefits, and processing of financial assistance.

The position is on-site at our Columbia location with growth opportunities within the finance

Qualifications

• High school diploma or equivalent.
• 3+ years of healthcare billing, collections, insurance verification, patient access, or financial counseling experience.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid.
• Excellent communication, customer service, and interpersonal skills.
• Comfortable discussing financial obligations with patients in a compassionate and professional manner.

Responsibilities

• Meet directly with patients and guarantors to discuss insurance coverage and out-of-pocket costs.
• Verify insurance benefits and patient demographics.
• Collect patient payments and establish payment arrangements.
• Process charity care and financial assistance applications.
• Maintain collection, charity, and adjustment logs.
• Support timely reimbursement and account resolution.

Skills

Communication skills

Interpersonal skills

Customer service

Financial counseling abilities

Healthcare billing knowledge

Education

High School Diploma or GED

Job description

CenterPointe Hospital of Columbia in Columbia, Missouri, is seeking a Patient Financial Counselor to guide patients through insurance coverage and out-of-pocket costs, helping families understand benefits and payment options while ensuring accurate account documentation and collections. The role emphasizes compassionate communication, verification of benefits, and processing of financial assistance.

The position is on-site at our Columbia location with growth opportunities within the finance