Patient Financial Navigator

Mass General Brigham Incorporated; Northampton, Northern (MA, KY); Hybrid; USD 41,000 - 59,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Financial Counselor to help patients understand their financial responsibilities during counseling sessions. The role includes obtaining pre-certifications or authorizations and assisting with financing or third-party applications.

The position requires a High School Diploma or equivalent, with an Associate’s Degree in Financial Management preferred. Prior medical office and financial counseling experience are valued along with strong communication

Qualifications

• High School Diploma or equivalent required, Associate's Degree Financial Management preferred.
• 1+ years of medical office experience preferred, 1+ years of financial counseling preferred.
• Strong problem solving, analytical skills; ability to work independently or in a team.

Responsibilities

• Provides warm and friendly greetings to patient and their families/visitors, educating about financial assistance programs.
• Assists patients in obtaining financial assistance (e.g. Medicaid, drug replacement), outside assistance, and ensures forms completion.
• Provides information on costs, payment methods and alternatives to payments/financial assistance.
• Ensures all insurance, demographic, and eligibility information is accurately entered into the system.
• Reviews patient services for diagnosis to ensure insurance coverage and may obtain necessary authorizations.
• Maintains empathy and professionalism in registration interviews and while providing regulatory information.

Skills

Problem solving

Analytical skills

Communication

Customer service

Microsoft Office

Confidentiality

Teamwork

Education

High School Diploma or Equivalent

Associate's Degree in Financial Management preferred

Tools

Microsoft Office

Job description

Mass General Brigham Incorporated is seeking a Financial Counselor to help patients understand their financial responsibilities during counseling sessions. The role includes obtaining pre-certifications or authorizations and assisting with financing or third-party applications.

The position requires a High School Diploma or equivalent, with an Associate’s Degree in Financial Management preferred. Prior medical office and financial counseling experience are valued along with strong communication