Patient Financial Navigator

Boston Children’s Hospital; Boston (MA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Vision insurance

Dental insurance

Child care assistance

Student loan subsidies

403(b) Retirement Savings plan

Tuition reimbursement

License/certification reimbursement

Cell phone discounts

Transit discounts

Job summary

Boston Children’s Hospital in Boston, MA, is seeking a Financial Counselor to provide cost estimates and assist families with insurance coverage and financial assistance throughout the patient care journey.

The role supports pre-service financial clearance, helps with public health insurance applications, and ensures accurate billing information. A compassionate communicator with healthcare experience is preferred; bilingual skills are a plus. Hybrid schedule, M-F, 8–4:30, WRH 3 days/week.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Minimum of 6 months of experience, preferably in healthcare.
• Experience in hospital operations, patient financial services, insurance verification, medical billing, or third-party billing preferred.
• Strong customer service and communication skills.
• Ability to manage sensitive financial conversations with empathy and professionalism.
• Strong organizational skills, attention to detail, and ability to prioritize tasks in a fast-paced environment.
• Bilingual skills are a plus.

Responsibilities

• Provide cost estimates for future services and support pre-service financial clearance activities.
• Assist families with understanding insurance benefits, financial responsibilities, and available financial assistance programs.
• Interview families to support enrollment in public health insurance programs (MassHealth, Medicaid, Medicare).
• Resolve inquiries related to insurance eligibility, benefits, billing, and coverage.
• Verify insurance eligibility and benefits through payer websites and direct communication with insurers.
• Collaborate with clinical departments, case managers, insurance teams, and internal partners to ensure accurate records and billing processes.
• Complete patient registration updates, insurance changes, estimates, and payment collection as needed.
• Support charity care, Health Safety Net (HSN), and self-pay assistance processes.
• Research and resolve complex financial inquiries maintaining confidentiality and empathy.
• Identify and escalate family financial navigation concerns to leadership when additional support is needed.

Skills

Customer service

Communication

Bilingual

Education

High School Diploma or GED

Associate Degree

Job description

Boston Children’s Hospital in Boston, MA, is seeking a Financial Counselor to provide cost estimates and assist families with insurance coverage and financial assistance throughout the patient care journey.

The role supports pre-service financial clearance, helps with public health insurance applications, and ensures accurate billing information. A compassionate communicator with healthcare experience is preferred; bilingual skills are a plus. Hybrid schedule, M-F, 8–4:30, WRH 3 days/week.