Financial Counselor, Cooley Dickinson Hospital

Mass General Brigham; Northampton (MA); On-site; USD 56,764,000 - 81,091,000; Full time

Job summary

Mass General Brigham is seeking a Financial Counselor at our Northampton site to support patient financial responsibilities and options. The role entails guiding patients through costs, payment plans, and available financial assistance programs, ensuring accurate data entry and necessary authorizations are obtained.

The ideal candidate will have 1+ year of medical office and financial counseling experience, excellent communication and customer service skills, and proficiency with Microsoft

Qualifications

• High School Diploma or Equivalent required.
• Associate's Degree Financial Management preferred.
• 1+ years of medical office experience preferred.
• 1+ years of financial counseling preferred.
• Strong problem solving and analytical skills; ability to work independently or as part of a team.
• Proficiency with Microsoft Office and strong communication skills.
• Knowledge of medical terminology, ICD-9 and CPT codes.

Responsibilities

• Counsel patients or parties responsible for payment and educate them on financial obligations.
• Assist with obtaining pre-certifications or authorizations as needed and help with financing or third-party applications.
• Provide information on costs, payment methods and options for financial assistance.
• Ensure accurate collection of insurance, demographic, and eligibility information in the system.
• Review services for diagnosis and verify insurance coverage; obtain necessary authorizations.
• Maintain empathy and professionalism in registration interviews and when providing regulatory information.

Skills

Problem solving

Analytical skills

Teamwork

Confidentiality

Communication

Customer service

Microsoft Office

ICD/CPT codes

Education

High School Diploma

Associate's Degree Financial Management

Tools

Microsoft Office

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for counseling patients or parties responsible for payment. Also educates patients on their responsibilities and potential options, ensuring accuracy, while compassionately explaining to the patients their financial obligations during the financial counseling session. In addition, must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications.

Essential Functions

• Provides warm and friendly greetings to patient and their families/visitors, upon interaction and educates patient regarding financial assistance programs
• Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion.
• Provide information to patients on costs, payment methods and alternatives to payments/financial assistance.
• Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
• Review the patient’s services for diagnosis, ensures appropriate insurance coverage and may obtain necessary authorizations.
• Maintains empathy and professionalism in registration interviews and while providing regulatory information and notices.

Qualifications

Education

• High School Diploma or Equivalent required
• Associate's Degree Financial Management preferred

Experience

• 1+ years of medical office experience preferred
• 1+ years of financial counseling preferred

Knowledge, Skills And Abilities

• Strong problem solving and analytical skills and proactive initiative.
• Ability to work both independently and as part of a team.
• Ability to maintain confidentiality.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office.
• Strong understanding of medical terminology as well as ICD-9 and CPT codes.

Working Schedule

• Onsite, Monday - Friday 8am - 4:30pm.
• Location: Cooley Dickinson Hospital, 30 Locust Street, Northampton, MA

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

30 Locust Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.