Patient Access & Financial Counseling Lead

Partner's Healthcare; Boston (MA); Hybrid; USD 31,000 - 44,000; Full time

Job summary

Mass General Brigham Incorporated seeks a Patient Business Representative Team Lead to oversee patient financial counseling, assist low-income patients with financial aid, and serve as primary contact for billing issues. You will guide teams, train new staff, and collaborate with care, legal, and revenue departments.

The role requires healthcare access experience, strong customer service, and proficiency with EMR and MS Office; hybrid work with training on Brigham campus.

Qualifications

• Knowledge of patient access procedures and healthcare regulations.
• Excellent customer service, listening, empathy and communication.
• Ability to prioritize tasks and manage multiple projects.
• Proficiency in Microsoft Office and electronic medical record systems.

Responsibilities

• Interpersonal relationship skills to communicate with patients, physicians and staff.
• Knowledge of hospital information system with accounts receivables programs.
• Train new hires and provide retraining as needed.
• Assist management on projects and policy implementations.

Skills

High School Diploma

Customer Service

Active Listening

Effective Communication

Multitasking

Microsoft Office

EMR Systems

Communication Skills

Education

High School Diploma

Associate Degree Healthcare Administration

Associate Degree Related Field

Tools

Microsoft Office

EMR Systems

Job description

Mass General Brigham Incorporated seeks a Patient Business Representative Team Lead to oversee patient financial counseling, assist low-income patients with financial aid, and serve as primary contact for billing issues. You will guide teams, train new staff, and collaborate with care, legal, and revenue departments.

The role requires healthcare access experience, strong customer service, and proficiency with EMR and MS Office; hybrid work with training on Brigham campus.