Patient Financial Advocate

Mass General Brigham Incorporated; Newton (MA); On-site; USD 27,552 - 38,572; Full time

Job summary

Mass General Brigham Incorporated is seeking a Financial Counselor onsite at Newton Wellesley Hospital to assist patients with payment responsibilities and options.

You will educate patients about financial assistance programs, insurance coverage, and required pre-certifications, while maintaining confidentiality and compassionate service.

This role emphasizes accurate data entry, collaboration with care teams, and helping patients navigate Medicaid, third-party financing, and payment methods.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree in Financial Management preferred.
• 1+ years of medical office experience preferred.
• 1+ years of financial counseling preferred.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office.
• Strong understanding of medical terminology as well as ICD-9 and CPT codes.

Responsibilities

• Counsel patients or responsible parties on payment obligations.
• Assist with financing or third-party applications.
• Explain costs and payment options to patients.
• Obtain insurance, demographic, and eligibility information.
• Review services for diagnosis and insurance coverage.
• Provide information on financial assistance programs.

Skills

Problem solving

Analytical

Communication

Confidentiality

MS Office

Education

High School Diploma or equivalent

Associate's Degree in Financial Management preferred

Tools

Microsoft Office

Job description

Mass General Brigham Incorporated is seeking a Financial Counselor onsite at Newton Wellesley Hospital to assist patients with payment responsibilities and options.

You will educate patients about financial assistance programs, insurance coverage, and required pre-certifications, while maintaining confidentiality and compassionate service.

This role emphasizes accurate data entry, collaboration with care teams, and helping patients navigate Medicaid, third-party financing, and payment methods.