Patient Financial Counselor

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Duke Health in Durham seeks a Patient Account Specialist within the Patient Revenue Management Organization (PRMO). You will complete patient accounts, verify insurance, inform patients of financial liability, arrange payment options, and support pre-admission and registration processes.

You will analyze insurance coverage, obtain authorizations, resolve claim denials, collect cash, reconcile deposits, and communicate with carriers.

Qualifications

• Excellent communication skills, oral and written.
• Ability to analyze data and perform multiple tasks.
• Capable of working independently and developing professional relationships.

Responsibilities

• Accurately complete patient accounts per departmental protocol and regulatory requirements.
• Ensure insurance requirements are met and inform patients of financial liability prior to service.
• Arrange payment options and screen patients for government funding sources.
• Obtain prior authorizations and facilitate payment sources for uninsured patients.
• Register patients with accurate demographic and financial data; reconcile daily cash deposits.
• Explain bills according to PRMO policies and assist with financial counseling.
• Communicate with insurance carriers to resolve coverage and payment issues.

Skills

Communication

Data analysis

Independence

Professional relationships

Education

High school diploma

Postsecondary education preferred

Job description

Duke Health in Durham seeks a Patient Account Specialist within the Patient Revenue Management Organization (PRMO). You will complete patient accounts, verify insurance, inform patients of financial liability, arrange payment options, and support pre-admission and registration processes.

You will analyze insurance coverage, obtain authorizations, resolve claim denials, collect cash, reconcile deposits, and communicate with carriers.