Patient Financial Navigator

UF Health; Gainesville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

UF Health is seeking a patient-facing front desk associate to support daily operations in a professional medical office. The role includes scheduling appointments, collecting payments, and entering charges while ensuring correct referral processing.

Qualified candidates have a high school diploma, basic experience in finance or a physician’s office, and strong customer service skills. Flexibility to cover multiple locations may be required.

Qualifications

• Must have strong customer service and communication skills.
• Experience handling patient payments and insurance information preferred.
• Familiarity with CPT and diagnosis coding is a plus.
• Ability to multitask and stay organized in a busy medical office.

Responsibilities

• Schedule patient appointments and manage the practice calendar.
• Collect co-payments, pre-payments, and other patient payments.
• Review account balances and enter charges promptly.
• Process referrals per UF Health policies and procedures.
• Greet patients, provide courteous assistance, and be is the first point of contact.
• Support coverage at other UF Health locations and adjust schedules as needed.

Job description

UF Health is seeking a patient-facing front desk associate to support daily operations in a professional medical office. The role includes scheduling appointments, collecting payments, and entering charges while ensuring correct referral processing.

Qualified candidates have a high school diploma, basic experience in finance or a physician’s office, and strong customer service skills. Flexibility to cover multiple locations may be required.