Patient Finance & Front Desk Specialist

UF Health; Daytona Beach (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

UF Health is seeking a patient services specialist to schedule appointments, collect payments, review balances, and process referrals in a medical office setting. You will greet patients professionally and ensure a patient-friendly entry and exit.

Flexibility to float to other practices and adjust hours may be required to support staffing needs. The role emphasizes accurate data entry, adherence to policies, and delivering exceptional service within UF Health Physicians guidelines.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in financial services, business operations, physician office settings, or customer service preferred.
• Two years of business, financial, or physician practice experience preferred.
• An associate degree or equivalent college coursework may substitute for the required one year of experience.
• Knowledge and experience validating patient demographics and insurance information required.
• Familiarity with CPT and diagnosis coding preferred.
• Excellent customer service, interpersonal, and telephone communication skills required.
• Ability to collect patient payments professionally and courteously.
• Strong organizational skills with the ability to multitask, prioritize responsibilities, and demonstrate initiative.
• Strong problem-solving skills and the ability to work effectively as part of a team are essential.

Responsibilities

• Schedule patient appointments and collect co-payments and other payments according to practice protocols.
• Review patient balances and enter charges promptly and accurately.
• Process referrals and maintain a comfortable wait experience for patients.
• Greet patients professionally and provide a patient-friendly entry/exit point.
• May float to other practices or flex time to support staffing needs.

Skills

Customer service

Interpersonal skills

Telephone communication

Multitasking

Organization

Problem-solving

Teamwork

Education

High school diploma or equivalent

Associate degree substitution allowed

Job description

UF Health is seeking a patient services specialist to schedule appointments, collect payments, review balances, and process referrals in a medical office setting. You will greet patients professionally and ensure a patient-friendly entry and exit.

Flexibility to float to other practices and adjust hours may be required to support staffing needs. The role emphasizes accurate data entry, adherence to policies, and delivering exceptional service within UF Health Physicians guidelines.