Patient Finance & Scheduling Specialist

UF Health; Gainesville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

UF Health in Gainesville is seeking a patient financial services assistant to support scheduling, collect co-pays and other payments, review balances, and enter charges promptly according to practice policies. The role may require floating to other practices and flexible hours to meet staffing needs.

The ideal candidate has strong customer service, excellent communication, and the ability to multitask effectively in a busy medical office environment.

Qualifications

• High school diploma or equivalent is required.
• At least one year of experience in financial services, business operations, physician office settings, or customer service is required.
• Two years of business, financial, or physician practice experience is preferred.
• An associate degree or equivalent college coursework may substitute for the required one year of experience.
• Knowledge and experience validating patient demographics and insurance information is required.
• Familiarity with CPT and diagnosis coding is preferred.
• Excellent customer service, interpersonal, and telephone communication skills are required.
• Ability to collect patient payments professionally and courteously.
• Strong organizational skills with the ability to multitask, prioritize responsibilities, and demonstrate initiative.
• Strong problem-solving skills and the ability to work effectively as part of a team are essential.

Skills

Customer service

Telephone communication

Interpersonal skills

Multitasking

Organization

Problem solving

Teamwork

Education

High school diploma or equivalent

Associate degree substitute for experience

Tools

CPT coding

Job description

UF Health in Gainesville is seeking a patient financial services assistant to support scheduling, collect co-pays and other payments, review balances, and enter charges promptly according to practice policies. The role may require floating to other practices and flexible hours to meet staffing needs.

The ideal candidate has strong customer service, excellent communication, and the ability to multitask effectively in a busy medical office environment.