Multisite Medical Front Desk Specialist (Floater)

UF Health; Saint Augustine (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

UF Health in Saint Augustine, FL is seeking a Customer Service Specialist to greet patients, answer a high-volume phone line, schedule appointments, and manage front desk operations. The role emphasizes accurate patient data entry and coordination with physicians and staff, including insurance verification and balance collection.

Ideal candidates have strong communication skills, basic EMR knowledge, and at least 0–1 year of medical practice clerical experience.

Qualifications

• Greeting patients and visitors with courtesy.
• Answer high volume calls and schedule appointments.
• Collect patient balances and verify insurance information.

Responsibilities

• Answers high volume of phone calls and uses customer service principles while responding to patient inquiries.
• Gathers complete and accurate patient demographic and financial information; Verifies insurance plans and benefits; handles referrals/authorizations by phone.
• Takes and records patient payments at check-in/check-out.
• Accurately schedules patient appointments to maximize availability.
• Communicates with physicians and staff regarding patient issues.
• Ensures patient information is accurate in the EMR system.
• Maintains liaisons with other organizations for information exchange.

Skills

Customer service

Phone handling

Scheduling

EMR familiarity

Education

High School Diploma/Equivalent

Job description

UF Health in Saint Augustine, FL is seeking a Customer Service Specialist to greet patients, answer a high-volume phone line, schedule appointments, and manage front desk operations. The role emphasizes accurate patient data entry and coordination with physicians and staff, including insurance verification and balance collection.

Ideal candidates have strong communication skills, basic EMR knowledge, and at least 0–1 year of medical practice clerical experience.