Patient Financial Navigator

HCA Healthcare, Inc.; El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off & family leave

401(k) with match

Tuition assistance

Job summary

Las Palmas Medical Center, part of HCA Healthcare, is seeking a Financial Counselor to manage patient financial clearance, provide estimates, and coordinate with Medicaid Eligibility Staff for uninsured patients. You will use eligibility systems to verify benefits and assist with payment arrangements, while maintaining professional patient interactions.

The role includes generating reports, following cash handling guidelines, and entering data into the HIS system.

Qualifications

• High school diploma or GED preferred.
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Follow AIDET guidelines in all interactions with the patient
• Demonstrates excellent customer service
• In-house uninsured patients visit with Medicaid Eligibility Staff
• Provide estimates to patients and/or physicians as requested
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments
• Follows all guidelines in Cash Handling policy
• Utilizes eligibility systems to determine benefits and precertification requirements
• Assist patients with payment arrangements and financial applications
• Contact patient employer for verification of employment
• Escalates concerns to Patient Access Manager/Supervisor
• Enter insurance information into the HIS system
• Enter notes for all patient encounters
• Maintain professional image and customer service
• Complete financial analysis and collect estimated liabilities
• Follow up for necessary signatures at discharge

Skills

Customer service

Communication

MS Office

Education

High school diploma or GED

1 year related experience

Tools

Meditech

Job description

Las Palmas Medical Center, part of HCA Healthcare, is seeking a Financial Counselor to manage patient financial clearance, provide estimates, and coordinate with Medicaid Eligibility Staff for uninsured patients. You will use eligibility systems to verify benefits and assist with payment arrangements, while maintaining professional patient interactions.

The role includes generating reports, following cash handling guidelines, and entering data into the HIS system.