Patient Financial Navigator

HCA Healthcare, Inc.; Draper (UT); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support with counseling

Time away from work programs

Job summary

HCA Healthcare, Inc. is seeking a Financial Counselor to review the financial clearance worklist and visit in-house patients to estimate patient liabilities and explain financial responsibilities.

You will work closely with Medicaid Eligibility staff to ensure coverage and provide clear financial information. The role involves using eligibility systems, generating verification reports, arranging payment plans, and maintaining accurate notes in the HIS system.

Qualifications

• High school diploma or GED preferred.
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Follow AIDET guidelines in all interactions with the patient
• Demonstrates excellent customer service
• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house
• Provide estimates to patients and/or physicians as requested
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
• Follows all guidelines set forth in the Cash Handling policy.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements
• Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications
• Contact patient employer, if necessary, for verification of employment, premium status
• Escalates any concerns as needed to Patient Access Manager/Supervisor
• Enter pertinent insurance information into the HIS system (i.e. Meditech)
• Enters appropriate notes for all patient encounters
• Maintain professional image and implement excellent customer service to customers
• Complete financial analysis and collect estimated patient liabilities
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

Skills

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Meditech

Job description

HCA Healthcare, Inc. is seeking a Financial Counselor to review the financial clearance worklist and visit in-house patients to estimate patient liabilities and explain financial responsibilities.

You will work closely with Medicaid Eligibility staff to ensure coverage and provide clear financial information. The role involves using eligibility systems, generating verification reports, arranging payment plans, and maintaining accurate notes in the HIS system.