Financial Counselor

HCA Healthcare; El Paso (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Prescription drug coverage

Dental plan

Vision plan

Behavioral health

Telemedicine

Job summary

Las Palmas Medical Center in El Paso, TX is seeking a Financial Counselor to review the Financial Clearance Worklist, visit in-house patients, and explain financial responsibilities while coordinating with outside agencies to ensure coverage.

You will provide estimates to patients and physicians, generate insurance verification and precertification reports, assist with payment arrangements, and maintain accurate notes in the HIS system to support patient access and billing operations.

Qualifications

• High school diploma or GED preferred
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Follow AIDET guidelines in all interactions with the patient.
• Demonstrates excellent customer service.
• Visit uninsured patients in-house with Medicaid Eligibility Staff.
• Provide estimates to patients and physicians; generate insurance verification and precertification reports daily.
• Follow Cash Handling policy and use eligibility systems to determine benefits.
• Assist with payment arrangements and financial applications with Medicaid staff.
• Coordinate employer verification when necessary and escalate concerns to the Patient Access Manager.
• Enter insurance information into the HIS system and maintain notes for encounters.
• Maintain professional image and deliver excellent customer service.
• Complete financial analysis and collect estimated patient liabilities.

Skills

Customer service

AIDET guidelines

Microsoft Office

Education

High school diploma or GED

Job description

Schedule

Monday - Friday; 7:30am to 4pm.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Financial Counselor with Las Palmas Medical Center you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient’s financial coverage.

What you will do in this role:

• Follow AIDET guidelines in all interactions with the patient
• Demonstrates excellent customer service
• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house
• Provide estimates to patients and/or physicians as requestedGenerate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
• Follows all guidelines set forth in the Cash Handling policy.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements
• Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications
• Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.
• Escalates any concerns as needed to Patient Access Manager/Supervisor
• Enter pertinent insurance information into the HIS system (i.e. Meditech)
• Enters appropriate notes for all patient encounters
• Maintain professional image and implement excellent customer service to customers
• Complete financial analysis and collect estimated patient liabilities
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

What qualifications you will need:

• High school diploma or GED preferred
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"There is so much good to do in the world and so many different ways to do it.\" - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you!

We are reviewing applications for our Financial Counselor opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.