Patient Financial Counselor Lead

The Addison Group; Phoenix (AZ); Sur place; USD 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

Paid Time Off (PTO)

Career growth opportunities

Professional development and training

Supportive team-oriented culture

Stable healthcare environment

Résumé du poste

Addison Group is partnering with a respected healthcare organization in Phoenix to recruit Financial Counselors and a Lead Financial Counselor for an on-site Patient Financial Services team. The roles focus on helping patients understand insurance coverage, financial options, and anticipated costs while delivering exceptional service in a fast-paced environment.

The Lead role includes guiding teammates, handling escalations, and enhancing daily workflows.

Qualifications

• 2+ years of Financial Counselor experience in healthcare.
• Experience with AHCCCS/Medicaid and commercial insurance.
• Ability to manage a high-volume workload with accuracy.
• Leadership or mentoring experience for Lead candidates.

Responsabilités

• Respond to calls from patients and families regarding coverage, eligibility, and financial assistance programs.
• Research payer resources including Medicaid/AHCCCS and commercial options.
• Provide accurate estimates of patient financial responsibility and explain payment options.
• Review insurance benefits and eligibility to support access to care.
• Assist patients with applications and enrollment for coverage programs.
• Escalate complex financial/insurance concerns as appropriate.
• Maintain detailed documentation in electronic systems.
• Collaborate with healthcare teams, carriers, and community resources to resolve issues.
• Lead candidates will support team operations, assist escalations, and contribute to workflow improvements.

Connaissances

Financial counseling

Description du poste

Addison Group is partnering with a respected healthcare organization in Phoenix to recruit Financial Counselors and a Lead Financial Counselor for an on-site Patient Financial Services team. The roles focus on helping patients understand insurance coverage, financial options, and anticipated costs while delivering exceptional service in a fast-paced environment.

The Lead role includes guiding teammates, handling escalations, and enhancing daily workflows.