Lead Financial Counselor

Insight Global; Phoenix (AZ); In loco; USD 75.000 - 100.000; Tempo pieno

Descrizione del lavoro

Competenze

• 4+ years in healthcare revenue cycle or related finance environment.
• 1+ year in leadership, supervisory, or team lead role.
• Strong Medicaid/AHCCCS payer experience.
• Experience with HMOs and third-party payers.
• Knowledge of Federal/State programs for uninsured patients.
• Experience with healthcare billing and registration processes.
• HIPAA privacy requirements knowledge.
• Excellent customer service and patient-facing communication.

Mansioni

• Provide leadership and training to Family Financial Counselors.
• Advise patients and families on insurance benefits and financial options.
• Serve as subject matter resource for payer requirements and coverage options.
• Support day-to-day operations and ensure compliance with regulations.

Conoscenze

Healthcare revenue cycle

Leadership

Payer experience

Medicaid/AHCCCS knowledge

Customer service

Training & coaching

Bilingual Spanish (nice to have)

HIPAA knowledge

Policy & compliance

Formazione

Associate degree in healthcare or related field

Strumenti

AMPFM

Allscripts

Workday

Descrizione del lavoro

Job Description

Phoenix Children’s Hospital is seeking a Lead Financial Counselor with strong healthcare revenue cycle, payer, Medicaid/AHCCCS, and customer service experience. This individual will provide leadership, training, and day-to-day support to Family Financial Counselors while also working directly with patients and families to help them understand insurance benefits, financial responsibility, payment options, and available financial assistance programs.The Lead Financial Counselor will serve as a subject matter resource for payer requirements and coverage options, including Medicaid/AHCCCS, Medicare, managed care, commercial insurance, and other third-party payer programs. The ideal candidate will bring a strong healthcare finance background, excellent customer service skills, and at least one year of leadership experience.

Skills and Requirements

• 4+ years of experience in a healthcare revenue cycle, patient financial services, financial counseling, registration, billing, or related healthcare finance environment.
• 1+ year of leadership, lead, or supervisory experience.
• Strong Medicaid/AHCCCS payer experience.
• Experience working with HMOs and other third-party payers.
• Knowledge of Federal and State programs available to uninsured patients.
• Experience with healthcare billing and registration processes.
• Knowledge of HIPAA privacy requirements.
• Strong customer service and patient-facing communication skills.
• Ability to train, coach, and support financial counseling staff.
• Associate degree in healthcare, business, or a related field, or an equivalent combination of education and experience.
• Must be able to work onsite Monday-Friday from 8:30 AM-5:00 PM at the Phoenix location.
• Bilingual English/Spanish preferred.- strongly
• AMPFM platform experience.
• Allscripts platform experience.
• HEA Experience- Arizona Cost
• Workday experience.
• Experience with healthcare financial counseling dashboards.
• Knowledge of full-disclosure laws, credit analysis, and the Fair Debt Collection Practices Act.
• Experience working with both domestic and international payer arrangements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].