Financial Access Specialist 1

University of Washington; Seattle (WA); On-site; USD 46,344 - 66,264; Part time

Job summary

University of Washington in Seattle seeks a part-time Patient Financial Counselor - Front Desk Patient Support to assist with insurance eligibility and financial counseling at Harborview Medical Center. Responsibilities include scheduling, assessing funding options, and providing compassionate customer service to patients and families.

The 16-hour-per-week on-site role emphasizes advocacy, timely communication, and collaboration with the billing and financial assistance teams to ensure patients

Qualifications

• High school diploma or GED required.
• One year of experience in a medical office setting required.
• Equivalent combination of education and experience may substitute for stated requirements.

Responsibilities

• Schedule patients and determine appropriate financial assistance opportunities.
• Manage all aspects of UW Medicine’s Financial Assistance front-desk processes.
• Assess patient needs and potential funding.
• Document progress of each case in Epic notes; liaison to billing department.
• Demonstrate knowledge of patient privacy rights.
• Use minimum necessary patient information for authorized purposes only.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Job Description

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Patient Financial Counselor - Front Desk Patient Support.

Work Schedule

• 40% FTE (16 hours per week)
• Variable Shift
• Onsite position at Harborview Medical Center

Position Highlights

• Act as patient advocate, independently review patient concerns for appropriate action, provide scheduling for counseling with funding options; perform work that supports the patient financial services and patient relations goals of the hospital
• Provide prompt and courteous insurance clearance service using excellent communication skills with internal and external customers
• Be a part of a team dedicated to supporting UW Medicine where Patients Are First

Department Description

• The UW Medicine Insurance Eligibility and Counseling Services Department (IECS) assists patients to apply for appropriate funding/insurance; obtaining and verifying the insurance coverage and benefits for facility and professional services, which may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also with application and verifying L&I, Crime Victims and other coverages.
• Our team values excellent customer service, timely response, accurate authorization, and courteous processing of calls.

Primary Job Responsibilities

• Schedule patients and determine appropriate financial assistance opportunities
• Manage all aspects of UW Medicine’s Financial Assistance front-desk processes
• Appropriately assess patient’s needs and potential funding
• Document the progress of each case in Epic notesAct as a liaison to the billing department
• Demonstrate knowledge and understanding of patient privacy rights
• Access and use the minimum necessary patient identifiable information to perform job responsibilities for authorized purposes only

Requirements

• High school diploma or GED certificate
• One year of experience in a medical office setting
• An equivalent combination of education and experience may substitute for stated requirements

Compensation and Benefits

Pay Range Minimum: $46,344.00 annual

Pay Range Maximum: $66,264.00 annual

Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/.

Union/Bargaining Unit

SEIU Local 925 Nonsupervisory

Shift

Alternate Work Shift (United States of America)

Employment Type

This is a regular position.

Equal Opportunity Employer

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.