Patient Financial Counselor: Insurance & Scheduling

Drh-Health-1; Duncan (OK); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Duncan Regional Hospital is seeking a Financial Counselor to assist patients with understanding insurance benefits, coverage, and potential financial liability. The role involves verifying eligibility, preparing patient paperwork, and coordinating financial arrangements with patients and departments.

Responsibilities include calculating expected payments, confirming pre-authorizations, and ensuring accurate patient demographics for timely billing.

Formación

• Fluency in oral and written English required.
• Proficient in computer use, email, and EHR tools.
• Ability to multitask and adapt to urgent situations.
• Strong organizational and time-management skills.
• Excellent customer service and communication abilities.

Responsabilidades

• Verify eligibility and benefits with insurance companies or websites.
• Obtain reference numbers and document benefits per policy.
• Prepare patient paperwork and journals for billing.
• Counsel patients on insurance coverage and potential financial liability.
• Coordinate same-day MRI/CT add-ons with pre-authorization as needed.
• Communicate with patients about payment arrangements and charity care options.
• Escalate issues to the Manager when necessary.
• Maintain accurate demographic and insurance information at pre-registration.

Conocimientos

Communication

Basic computer skills

Time management

Customer service

Verbal/written communication

EHR navigation

Educación

High School Diploma or equivalent

Herramientas

Electronic Health Records (EHR)

Descripción del empleo

Duncan Regional Hospital is seeking a Financial Counselor to assist patients with understanding insurance benefits, coverage, and potential financial liability. The role involves verifying eligibility, preparing patient paperwork, and coordinating financial arrangements with patients and departments.

Responsibilities include calculating expected payments, confirming pre-authorizations, and ensuring accurate patient demographics for timely billing.