Patient Financial Counselor

University of Washington; Seattle (WA); On-site; USD 45,432 - 64,968; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid work after probation

Competitive salary

Job summary

A public research university in Seattle seeks a Patient Financial Counselor to assist patients in identifying appropriate insurance coverage and accessing financial assistance options. This position involves managing inquiries, completing applications, and maintaining patient confidentiality. Candidates should have a high school diploma and at least one year of experience in a medical office. The position offers hybrid work post-probation, competitive pay between $45,432.00 and $64,968.00 annually, and comprehensive benefits.

Qualifications

• At least one year of experience in a medical office setting.
• Ability to manage high volumes of inquiries and referrals.
• Knowledge of patient privacy rights.

Responsibilities

• Interview patients to determine appropriate insurance coverage.
• Complete health care and financial aid applications.
• Manage UW Medicine's financial assistance application process.

Skills

Patient interaction

Insurance knowledge

Confidentiality

Education

High school diploma or GED

Job description

Job Description

UW Medicine - Harborview Medical Center Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Patient Financial Counselor.

Work Schedule

• 100% FTE (40 hours per week)
• Monday, Tuesday, Friday, Saturday, Sunday; 8:00am - 5:00pm
• Day Shift
• Hybrid after a 6-month probation period

Position Highlights

• This is an onsite position at Harborview Medical Center for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period
• Participate in interviewing patients to determine appropriate insurance coverage and/or Financial Assistance
• Refer uninsured patients for Medicaid/Financial eligibility screening
• Prepare estimates of fees upon request from Patient Care Consultants
• Review payment options with patients

Primary Job Responsibilities

• Interview patients and determine appropriate insurance opportunities
• Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D
• Manage and resolve a high volume of phone inquiries and referrals
• Manage all aspects of UW Medicine’s Financial Assistance application process
• Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools
• Document progress of each case in Epic notes
• Prepare price estimates and collect payments
• Demonstrate knowledge and understanding of patient privacy rights
• Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form
• Access and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes only
• Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilities
• Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine
• Perform other related duties as required

Requirements

• High school diploma or GED certificate
• One year of experience in a medical office setting
• An equivalent combination of education and experience may substitute for stated requirements

Compensation, Benefits and Position Details

Pay Range Minimum: $45,432.00 annual

Pay Range Maximum: $64,968.00 annual

Other Compensation: –

Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift: First Shift (United States of America)

Temporary or Regular?: This is a regular position

FTE (Full-Time Equivalent): 100.00%

Union/Bargaining Unit: SEIU Local 925 Nonsupervisory

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/).

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080).

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.