Patient Financial Counselor – Insurance & Aid Advisor

Wellstar Health System, Inc.; Roswell (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Wellstar Health System in Georgia is seeking a Financial Counselor who will verify insurance, determine patient financial responsibility, and help navigate payment options and programs. You will document patient interactions, coordinate with case managers, and support discharge planning with accurate billing information.

The role requires experience with insurance verification, preauthorization, and Epic EHR, plus strong communication and data entry skills to ensure accurate accounts and timely

Qualifications

• Minimum 2 years of related healthcare insurance verification or patient access experience.
• Experience with government programs and eligibility screening is a plus.
• Proficiency with Epic EHR and data entry accuracy is required.

Responsibilities

• Verify patient insurance coverage and benefits.
• Explain financial options and collect estimated financial responsibility.
• Coordinate Medicaid/financial assistance screening and eligibility.
• Document all interactions in the electronic system with clear notes.

Skills

Insurance verification

Preauthorization

Epic EHR

Data entry

Customer service

Education

GED or high school diploma

Bachelor's preferred

Tools

Microsoft Office

Job description

Wellstar Health System in Georgia is seeking a Financial Counselor who will verify insurance, determine patient financial responsibility, and help navigate payment options and programs. You will document patient interactions, coordinate with case managers, and support discharge planning with accurate billing information.

The role requires experience with insurance verification, preauthorization, and Epic EHR, plus strong communication and data entry skills to ensure accurate accounts and timely