Patient Financial Counselor (Admissions)

Skyland Trail; Atlanta, Chamblee (GA, GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Skyland Trail in Atlanta, GA is seeking a Financial Counselor to manage patient financial services, verify insurance and benefits, and guide families through the admission process. This role requires excellent interpersonal skills, confidentiality, and the ability to stay calm under pressure.

Responsibilities include advising on payment options, obtaining signatures, entering data into Aura PMS, and coordinating with the admissions team to ensure accurate financial documentation and timely aid

Qualifications

• Bachelor’s degree required.
• Certifications in medical administration, medical billing, coding, etc. are a plus.
• At least 3 years of experience with insurance verifications, reimbursements, and calculating deductibles, out-of-pocket costs, co-insurance and co-pays.
• Behavioral healthcare experience preferred.

Responsibilities

• Performs pre-admitting financial activities and serves as point of contact for all financial and insurance questions for families during admissions.
• Verifies patient insurance information and sends an estimate of benefits within 24 hours after receiving data in Salesforce.
• Establishes patient liability based on verification and applicable financial aid discounts.
• Provides an estimate cost of planned care based on insurance and private pay fees.
• Re-verifies existing patient insurance coverage to determine if new plan covers services at Skyland Trail.
• Conducts phone financial consult with the Financial Responsible Party to explain benefits, deductibles, out-of-pocket costs, co-pays and lifetime maximums.
• Informs the Financially Responsible Party of private pay costs, insurance authorization process, and Skyland Trail financial aid program.
• Provides an estimated amount due for admission to the Financial Responsible Party 3-4 days before admission.
• Meets with the Financially Responsible Party at admission to review required financial documents and obtain signatures.
• Explains charges and Skyland Trail’s payment policies; collects initial payment on admission day.
• Promotes positive public relations with residents, family members, and guests.
• Responds to calls, voicemails, and emails within 24 hours.
• Enters insurance and demographic information into Aura (PMS) with 90%+ accuracy.
• Scans emails, insurance verification info, and financial documents into the chart on admission day.
• Collects documents for financial aid applications and submits to Manager Financial Counseling for review.
• Sends out Financial Aid decision emails.
• Assists with training of new hires for the Financial Counselor role.
• Performs other administrative tasks as assigned.

Skills

Interpersonal communication

Confidential information handling

Customer service

Attention to detail

Initiative

Teamwork

Education

Bachelor’s degree

Medical administration certifications

Job description

Skyland Trail in Atlanta, GA is seeking a Financial Counselor to manage patient financial services, verify insurance and benefits, and guide families through the admission process. This role requires excellent interpersonal skills, confidentiality, and the ability to stay calm under pressure.

Responsibilities include advising on payment options, obtaining signatures, entering data into Aura PMS, and coordinating with the admissions team to ensure accurate financial documentation and timely aid