Patient Financial Navigator

Grady-Health-System; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Grady Health System in Atlanta seeks a Financial Counselor to conduct comprehensive patient interviews, verify third-party coverage, and assist with Medicaid and other program applications. You will document accurately in Epic, communicate clearly with patients, and coordinate with payers to ensure timely approvals and proper financial responsibility.

The role emphasizes regulatory compliance and patient-centered service, with responsibilities spanning in-person, call center, and online

Qualifications

• Interacts with patients, families, staff to determine eligibility for financial assistance.
• Knowledge of Medicaid and state programs; assists with applications for eligible patients.
• Accurate data entry into Epic and payer systems; ensures timely, compliant documentation.
• Strong communication and documentation skills for patient-facing interactions.

Responsibilities

• Conduct comprehensive patient interviews to determine eligibility for financial assistance and third-party payer coverage.
• Verify third party payer information and obtain necessary authorizations or precertifications.
• Enter patient demographics, insurance details, and authorization data in Epic with accuracy.
• Coordinate with patients and payer sources to secure approvals and explain patient financial responsibilities.

Skills

Patient interviews

Financial clearance

Payer verification

Epic systems

Tools

Epic

Job description

Grady Health System in Atlanta seeks a Financial Counselor to conduct comprehensive patient interviews, verify third-party coverage, and assist with Medicaid and other program applications. You will document accurately in Epic, communicate clearly with patients, and coordinate with payers to ensure timely approvals and proper financial responsibility.

The role emphasizes regulatory compliance and patient-centered service, with responsibilities spanning in-person, call center, and online