Patient Financial Counselor - Day Shift

Harrison Memorial Hospital; Cynthiana (KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Harrison Memorial Hospital in Cynthiana, KY seeks a Financial Counselor for the Days, Full-time role in Patient Access. You will guide patients through financial assistance, insurance coverage, and payment options while supporting billing, collections, Medicaid enrollment, and financial clearance with confidentiality and outstanding customer service.

Join a community-focused hospital offering a comprehensive network of care and a collaborative work environment.

Qualifications

• High School Diploma or GED required.
• 1 year of healthcare, billing, insurance, Kynector, or customer service experience preferred.
• Kynector certification required post-hire (if applicable).

Responsibilities

• Provide guidance on financial assistance programs, insurance coverage and payment options.
• Assist with Medicaid enrollment and Kynector-related tasks while ensuring confidentiality.
• Support billing, collections, and financial clearance processes; respond to patient inquiries with professionalism.

Skills

Financial counseling

Customer service

Billing

Confidentiality

Medicaid enrollment

Kynector certification

Education

High School Diploma or GED

Tools

Billing software

Job description

Financial Counselor, Days, Full-time(Patient Access)

Harrison Memorial Hospital (HMH), located in Cynthiana, Kentucky, is a 61-bed, independent, non-profit healthcare facility dedicated to providing high-quality medical services to our community since 1906. We are accredited by The Joint Commission and certified by Medicare and Medicaid, reflecting our commitment to excellence in patient care.

A Growing Network of Care

HMH is proud to offer comprehensive healthcare services through our diverse facilities and programs, including:

Harrison Memorial Hospital – A leading independent, not-for-profit hospital, providing cutting-edge medical care with a patient-centered approach.

Rural Health Clinics (RHCs) – Bringing quality primary care closer to our community, ensuring access to essential healthcare services in rural areas.

EMS Office – A highly trained Emergency Medical Services team, delivering rapid response and lifesaving care when it matters most.

KidTown Daycare – A trusted childcare facility dedicated to providing a safe, nurturing, and educational environment for our employees' families.

Specialty Clinics – Offering advanced specialty care, including cardiology, orthopedics, general surgery, and more, ensuring patients receive expert care close to home.

Clinic Pharmacy – Providing convenient, personalized pharmacy services, ensuring seamless medication management for our patients and community.

At HMH, we are committed to fostering a collaborative and supportive work environment where healthcare professionals can thrive and make a meaningful impact on the health and well-being of our community.
Join us at Harrison Memorial Hospital, where you can be part of a dedicated team delivering exceptional healthcare in a community-focused setting.

Job Skills / Requirements

Serves as a financial resource for patients by providing guidance on financial assistance programs, insurance coverage, and payment options. Assists patients in meeting financial obligations through counseling, application processing, and payment arrangements. Functions as an extension of the business office by supporting billing, collections, Medicaid enrollment, and financial clearance processes while ensuring confidentiality and excellent customer service.

Key Responsibilities and Essential Functions

Good Faith Estimates & Financial Clearance (30%)

• Process all Good Faith Estimate (GFE) requests from internal and external sources
• Prepare and distribute completed GFEs via email, fax, or mail
• Communicate cost estimates clearly to patients
• Contact patients after GFE delivery to provide counseling and payment options
• Support financial clearance prior to scheduling services
• Ensure compliance with applicable regulations and internal policies
• Maintain confidentiality of all patient financial information

Financial Assistance Administration (30%)

• Provide financial assistance applications and guidance to patients
• Collect and verify all required documentation prior to submission
• Process submitted and returned applications according to policy
• Generate approval, denial, and incomplete application letters
• Process financial assistance adjustments within the system
• Track and maintain financial assistance records and spreadsheets
• Generate and send expiration notices to patients
• Ensure all processes comply with confidentiality standards

Payments, Collections, and Customer Service (20%)

• Counsel patients regarding billing, balances, and payment options
• Collect and post patient payments (in-person, phone, and system-based)
• Establish and maintain payment plans and contracts
• Manage recurring payments and autopay systems
• Respond to billing inquiries and resolve patient concerns
• Handle inbound calls and walk-in customer service requests
• Maintain professionalism when addressing sensitive financial situations

Medicaid & Kynector Services (10%)

• Assist patients with Medicaid applications and eligibility follow-up
• Obtain and maintain Kynector certification and required state training
• Guide patients through the Kynect marketplace for insurance enrollment
• Assist uninsured/self-pay patients with coverage options
• Maintain communication with external agencies (e.g., community resources, DCBS)
• Track and report Medicaid enrollment activity
• Participate in required training and webinars

Deposits and Financial Reconciliation (10%)

• Collect point-of-service and post-service payments
• Prepare, balance, and reconcile daily deposits
• Maintain cash drawer accuracy and report discrepancies
• Complete required financial documentation and reporting
• Ensure secure handling of all financial transactions

Minimum Education, Experience, Training, and Licensure

• High School Diploma or GED

Minimum Experience Required:

• One (1) year of related experience in healthcare, billing, insurance, Kynector, Medical terminology, or customer service

Licensure/Certification:

• Kynector certification required post-hire (if applicable)

Preferred Qualifications:

• Experience in healthcare, insurance, or medical billing
• Knowledge of insurance processes and collections
• Familiarity with medical terminology

Education Requirements (All)

HIGH SCHOOL DIPLOMA OR EQUIVALENT

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the Department Manager

This is a Full-Time position1st Shift, School Hours, Monday - Friday 8am - 4:30pm.