Patient Financial Counselor - Hospital Access

Nationwide Children's Hospital Inc; Columbus (OH); Hybrid; USD 42.000 - 55.000; Vollzeit

Zusammenfassung

Nationwide Children’s Hospital Inc. seeks a Financial Counselor to advise patients on financial responsibility and charity care options.

You will verify insurance, collect demographic data, and document outcomes in EPIC, coordinating with the care team to determine eligibility and payment arrangements. Required are strong customer service, communication, and problem-solving skills, with the ability to work in a fast-paced hospital setting and adapt to changing policies.

Qualifikationen

• Interviews patients and families to determine insurance coverage and eligibility.
• Assesses need for financial assistance during admission or prior to discharge.
• Maintains notes in the EPIC system documenting discussions and outcomes.

Aufgaben

• Counsel patients/families on financial responsibility and charity care options.
• Gather and verify insurance information, demographics and cards.
• Explain coverage, eligibility, and payment options to patients and families.
• Collaborate with managed care to verify benefits and determine authorizations as needed.
• Respond to inquiries about patient accounts and financial assistance policies.

Kenntnisse

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Typing / data entry

Adaptability

Ausbildung

High school diploma

Associate degree preferred

Tools

EPIC

Jobbeschreibung

Nationwide Children’s Hospital Inc. seeks a Financial Counselor to advise patients on financial responsibility and charity care options.

You will verify insurance, collect demographic data, and document outcomes in EPIC, coordinating with the care team to determine eligibility and payment arrangements. Required are strong customer service, communication, and problem-solving skills, with the ability to work in a fast-paced hospital setting and adapt to changing policies.