Financial Counselor, Days, Full-time

Harrison Memorial Hospital; Belmont (KY); Sur place; USD 38 000 - 58 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Short Term Disability

Long Term Disability

401K/403b Plan

Résumé du poste

Harrison Memorial Hospital in Kentucky is seeking a Financial Counselor for the Day shift (Full-Time). This role provides patient financial counseling, helps patients understand insurance and payment options, and coordinates with billing and Medicaid services.

The position supports accurate financial clearance prior to services and ensures confidentiality. The ideal candidate has a high school diploma and at least 1 year in healthcare billing or customer service, with knowledge of Kynector

Qualifications

• Serves as a financial resource guiding patients on assistance programs, coverage, and payment options.
• Counsels patients to meet financial obligations and arrange payments while maintaining confidentiality.
• Supports billing, collections, Medicaid enrollment, and financial clearance processes.

Responsabilités

• Process Good Faith Estimate (GFE) requests from internal and external sources.
• Prepare and distribute GFEs via email, fax, or mail and explain costs to patients.
• Provide financial assistance applications and guidance to patients.
• Collect and verify required documentation for assistance applications.
• Create approval, denial, or incomplete letters and track records.
• Process financial assistance adjustments within the system and generate notices.
• Counsel patients on billing balances and payment plans.
• Collect and post patient payments and manage autopay systems.
• Assist patients with Medicaid applications and eligibility follow-up.

Connaissances

Customer service

Communication

Financial counseling

Confidentiality

Formation

High School Diploma

Description du poste

Financial Counselor, Days, Full-time(Patient Access)

Harrison Memorial Hospital (HMH), located in Cynthiana, Kentucky, is a 61-bed, independent, non-profit healthcare facility dedicated to providing high-quality medical services to our community since 1906. We are accredited by The Joint Commission and certified by Medicare and Medicaid, reflecting our commitment to excellence in patient care.

A Growing Network of Care

HMH is proud to offer comprehensive healthcare services through our diverse facilities and programs, including:

Harrison Memorial Hospital – A leading independent, not-for-profit hospital, providing cutting-edge medical care with a patient-centered approach.

Rural Health Clinics (RHCs) – Bringing quality primary care closer to our community, ensuring access to essential healthcare services in rural areas.

EMS Office – A highly trained Emergency Medical Services team, delivering rapid response and lifesaving care when it matters most.

KidTown Daycare – A trusted childcare facility dedicated to providing a safe, nurturing, and educational environment for our employees' families.

Specialty Clinics – Offering advanced specialty care, including cardiology, orthopedics, general surgery, and more, ensuring patients receive expert care close to home.

Clinic Pharmacy – Providing convenient, personalized pharmacy services, ensuring seamless medication management for our patients and community.

At HMH, we are committed to fostering a collaborative and supportive work environment where healthcare professionals can thrive and make a meaningful impact on the health and well-being of our community.
Join us at Harrison Memorial Hospital, where you can be part of a dedicated team delivering exceptional healthcare in a community-focused setting.

Job Skills / Requirements

Serves as a financial resource for patients by providing guidance on financial assistance programs, insurance coverage, and payment options. Assists patients in meeting financial obligations through counseling, application processing, and payment arrangements. Functions as an extension of the business office by supporting billing, collections, Medicaid enrollment, and financial clearance processes while ensuring confidentiality and excellent customer service.

Key Responsibilities and Essential Functions

Good Faith Estimates & Financial Clearance (30%)

• Process all Good Faith Estimate (GFE) requests from internal and external sources
• Prepare and distribute completed GFEs via email, fax, or mail
• Communicate cost estimates clearly to patients
• Contact patients after GFE delivery to provide counseling and payment options
• Support financial clearance prior to scheduling services
• Ensure compliance with applicable regulations and internal policies
• Maintain confidentiality of all patient financial information

Financial Assistance Administration (30%)

• Provide financial assistance applications and guidance to patients
• Collect and verify all required documentation prior to submission
• Process submitted and returned applications according to policy
• Generate approval, denial, and incomplete application letters
• Process financial assistance adjustments within the system
• Track and maintain financial assistance records and spreadsheets
• Generate and send expiration notices to patients
• Ensure all processes comply with confidentiality standards

Payments, Collections, and Customer Service (20%)

• Counsel patients regarding billing, balances, and payment options
• Collect and post patient payments (in-person, phone, and system-based)
• Establish and maintain payment plans and contracts
• Manage recurring payments and autopay systems
• Respond to billing inquiries and resolve patient concerns
• Handle inbound calls and walk-in customer service requests
• Maintain professionalism when addressing sensitive financial situations

Medicaid & Kynector Services (10%)

• Assist patients with Medicaid applications and eligibility follow-up
• Obtain and maintain Kynector certification and required state training
• Guide patients through the Kynect marketplace for insurance enrollment
• Assist uninsured/self-pay patients with coverage options
• Maintain communication with external agencies (e.g., community resources, DCBS)
• Track and report Medicaid enrollment activity
• Participate in required training and webinars

Deposits and Financial Reconciliation (10%)

• Collect point-of-service and post-service payments
• Prepare, balance, and reconcile daily deposits
• Maintain cash drawer accuracy and report discrepancies
• Complete required financial documentation and reporting
• Ensure secure handling of all financial transactions

Minimum Education, Experience, Training, and Licensure

• High School Diploma or GED

Minimum Experience Required:

• One (1) year of related experience in healthcare, billing, insurance, Kynector, Medical terminology, or customer service

Licensure/Certification:

• Kynector certification required post-hire (if applicable)

Preferred Qualifications:

• Experience in healthcare, insurance, or medical billing
• Knowledge of insurance processes and collections
• Familiarity with medical terminology

Education Requirements (All)

HIGH SCHOOL DIPLOMA OR EQUIVALENT

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the Department Manager

This is a Full-Time position1st Shift, School Hours, Monday - Friday 8am - 4:30pm.