Patient Financial Navigator — Day Shift

Harrison Memorial Hospital; Belmont (KY); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Harrison Memorial Hospital in Kentucky is seeking a Financial Counselor for the Day shift (Full-Time). This role provides patient financial counseling, helps patients understand insurance and payment options, and coordinates with billing and Medicaid services.

The position supports accurate financial clearance prior to services and ensures confidentiality. The ideal candidate has a high school diploma and at least 1 year in healthcare billing or customer service, with knowledge of Kynector

Qualifications

• Serves as a financial resource guiding patients on assistance programs, coverage, and payment options.
• Counsels patients to meet financial obligations and arrange payments while maintaining confidentiality.
• Supports billing, collections, Medicaid enrollment, and financial clearance processes.

Responsibilities

• Process Good Faith Estimate (GFE) requests from internal and external sources.
• Prepare and distribute GFEs via email, fax, or mail and explain costs to patients.
• Provide financial assistance applications and guidance to patients.
• Collect and verify required documentation for assistance applications.
• Create approval, denial, or incomplete letters and track records.
• Process financial assistance adjustments within the system and generate notices.
• Counsel patients on billing balances and payment plans.
• Collect and post patient payments and manage autopay systems.
• Assist patients with Medicaid applications and eligibility follow-up.

Skills

Customer service

Communication

Financial counseling

Confidentiality

Education

High School Diploma

Job description

Harrison Memorial Hospital in Kentucky is seeking a Financial Counselor for the Day shift (Full-Time). This role provides patient financial counseling, helps patients understand insurance and payment options, and coordinates with billing and Medicaid services.

The position supports accurate financial clearance prior to services and ensures confidentiality. The ideal candidate has a high school diploma and at least 1 year in healthcare billing or customer service, with knowledge of Kynector